CASE STUDY 01
Pier 1 Imports
Pier 1 Imports has more than 55 years of experience in home furnishings and décor. They reached out to 1Commerce to supercharge their online presence and weave their operations into a seamless omnichannel experience.

THE CHALLENGE
Their legacy infrastructure couldn’t support the speed of modern eCommerce.
RESULTS
- Achieved a $15M total win — $8M saved in shipping expenses + $7M in incremental growth
- Slashed delivery times from 9 days → 4 days (56% faster) without adding headcount
- Grew multichannel business from zero → 20% of their total revenue in just 6 months
- Reduced “Where Is My Order” (WISMO) customer service contacts by 84%
- Maintained over 99% same-day shipping
“We knew our online game needed to level up. 1Commerce didn’t just hand us a platform—they rolled up their sleeves and helped us build a real omnichannel engine.”
Bradley CoyneCTO, Pier 1 Imports


